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Terms of Service

Last updated: 1 February 2025

Introduction

IPLocate.io is an internet service for finding data associated with Internet Protocol (IP) addresses. IPLocate.io may be referred to as "IPLocate.io," "we," or "us" throughout this document.

The services that we operate include the IPLocate.io Website, available at https://iplocate.io/; the IPLocate.io subscription services available via web and email; the downloadable databases we offer; and all relevant infrastructure used to operate the aforementioned services. These services will collectively be referred to as IPLocate.io Services.

By using IPLocate.io Services, you indicate that you agree to be bound by these Terms of Service. If you don't agree, you must not use IPLocate.io Services.

service that collects and provides data associated with Internet Protocol (IP) addresses. IPLocate.io includes this service, the associated website and infrastructure, as well as other services that we might advertise or add to our website from time to time.

Account terms

In order to use IPLocate.io, you agree to the following conditions:

  1. You must be 18 years of age or older.
  2. You must be a human. Accounts registered by bots or other automated methods are not permitted.
  3. You must not create multiple accounts to bypass rate limits or for any other purpose.
  4. You are solely responsible for the security of your account, including your account email address, password, and API keys.
  5. You must not sell, resell, lease, transfer or rent your IPLocate.io account to another person.
  6. You will be bound by the terms of this document for the entire period in which you access the IPLocate.io Website, hold current IPLocate.io Services, or hold IPLocate.io data.

IPLocate.io API terms

You may use the IPLocate.io API for your own personal or internal business purposes. However, you can not:

  • Use the API to mass-scrape data (whether automatically or manually) for a large quantity of IP addresses. We offer paid downloadable databases for this purpose.
  • Resell or redistribute access to, or data from, the IPLocate.io API in any form.
  • Try to exploit, hack or reverse engineer the IPLocate.io API or any infrastructure operated by IPLocate.io.
  • Use the IPLocate.io API to disrupt other IPLocate.io Services or any other computer or service on the internet.

Free IPLocate database terms

We offer a range of free downloadable databases on IPLocate.io and GitHub.com. You may use our downloadable databases for your own personal or internal business purposes, or in accordance with the license.

The license for free databases is the Creative Commons Attribution-ShareAlike 4.0 International License.

Using the free databases requires attribution. You can satisfy this requirement by including a link to iplocate.io in your application or website.

Paid IPLocate database terms

We offer a range of paid downloadable databases on IPLocate.io. Paid databases are available as a subscription or one-off fee. Paid databases on a subscription will be updated at the schedule specified in the subscription.

You may use our downloadable databases for your own personal or internal business purposes. However, you can not:

  • Resell or redistribute the paid IPLocate databases in any form.
  • Reveal, or cause or allow to be revealed, more than 1 percent of any paid IPLocate database to any outside party. You must take appropriate precautions and security measures to protect the data.
  • Use the paid IPLocate databases as part of a public or paid API or similar service offering. There are exceptions to this, and we are happy to discuss this with you. However, you must contact us to discuss your use case and get permission to do this.

Payment, refunds and plan changes

  1. You can sign up for an account without a credit card. Our free tier is really free.
  2. Refunds are handled in accordance with our Refund Policy.
  3. You can upgrade or downgrade your subscription at any time using our dashboard. If you upgrade, your new subscription will be effective immediately, and we will charge you the pro-rated difference immediately. If you downgrade, your new subscription will be effective immediately, and you will receive a pro-rata credit for the unused portion of your current billing period.
  4. If we can't process your subscription renewal payment, our payment processor will automatically retry. If we can't process your payment after a reasonable number of retries, your subscription will automatically be cancelled and your paid API or database access will immediately end.
  5. We reserve the right to change our pricing at any time. We usually exempt existing customers from price changes. However, we don't guarantee we will always do this. If your price will change, we will give you at least 30 days notice via email.
  6. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.

Data accuracy

We update our databases regularly to ensure that we can provide up-to-date data through our services, and we use measures to verify the accuracy of the data provided. However, our data comprises hundreds of millions of data points collected from thousands of sources, and we cannot avoid all inaccuracies. As such, we make no guarantees to the accuracy of the data provided. IP addresses cannot always be accurately geolocated to precise locations.

Support

We have a support email address, [email protected], and we'll endeavour to answer all queries in a reasonable amount of time.

We don't offer guaranteed support response times or an SLA unless we have a separate agreement with you. In that case, the separate agreement will take precedence over these terms.

Downtime

From time-to-time, IPLocate.io Services may be unavailable due to network maintenance or outage - either of IPLocate.io or one of our server or network providers. If maintenance is planned, we will endeavour to give you as much prior notice as is reasonably possible to let you know that your IPLocate.io Services might be inaccessible. If an outage is unexpected, we'll try to keep you updated via our dashboard or e-mail, but please note that this isn't always possible.

Because of the inherent nature of internet services, we don't provide any compensation or credits for downtime or unavailability of the IPLocate.io Services - whether expected or unexpected. If you use IPLocate.io Services, you agree that you are not entitled to compensation of any kind for any period of time in which your IPLocate.io Services might be unavailable to you or others. We don't provide a Service Level Agreement (SLA) or guarantee on the uptime of IPLocate.io Services beyond what we've stated above.

Violations of these Terms of Service

IPLocate.io reserves the right to suspend, cancel or terminate any of your IPLocate.io Services at any time for any reason.

If you violate these Terms of Service, we reserve the right to suspend or cancel any and/or all of your IPLocate.io Services, and/or ban your IPLocate.io accounts and/or IP addresses. You accept that you are not entitled to any compensation or credit if your Service is cancelled as a result of a violation of these Terms of Service, and we will not provide one.

If you use your IPLocate.io Services to commit a crime (based on the laws of Australia, the country you reside and/or the country in which your IPLocate.io Service operates), we will file a report with the relevant authorities.

Term and Cancellation

This agreement is in effect for the duration from when you begin using IPLocate.io Services, until either:

  1. You provide us with written notice to [email protected] that you would like to cancel your IPLocate.io user account, at which point we will delete all of your user account data. We will provide written confirmation when this has been completed, usually within 3 business days.
  2. We terminate your IPLocate.io user account as a result of a violation of this agreement.

Warranty and Liability

To the extent permitted by law, IPLocate.io Services are provided "as is," without any warranty. IPLocate.io will not be held liable for any form of loss relating to or arising from the use of IPLocate.io Services.