Terms of Service

Last updated: 8 July 2025

Welcome to IPLocate!

IPLocate (IPLocate Pty Ltd, ACN 687 851 261) is an internet service for finding data associated with Internet Protocol (IP) addresses. IPLocate may be referred to as "IPLocate," "we," or "us" throughout this document.

The services that we operate include the IPLocate.io Website, available at https://iplocate.io/; the IPLocate geolocation and IP address lookup services available via web and API; the downloadable databases we offer; and all relevant infrastructure used to operate the aforementioned services. These services will collectively be referred to as IPLocate Services.

Our Terms of Service include this introduction and all of the following sections, and are supplemented by our Privacy Policy and Data Processing Agreement, all of which are incorporated by reference here. Collectively these are our Terms of Service (“Terms”), which forms a legal agreement (“Agreement”) between IPLocate Pty Ltd and you or the entity you represent (“you” or “your”). This Agreement governs your use of IPLocate Services. If you don't agree, you must not use IPLocate Services.

This Agreement is effective upon the date you first access or use the Services (“Effective Date”) and continues until you or IPLocate terminates it (this period, the “Term”).

Account terms

In order to use IPLocate, you agree to the following conditions:

  1. You must be 18 years of age or older.
  2. You must be a human. Accounts registered by bots or other automated methods are not permitted.
  3. You must not create multiple accounts to bypass rate limits or for any other purpose.
  4. You are solely responsible for the security of your account, including your account email address, password, and API keys.
  5. You must not sell, resell, lease, transfer or rent your IPLocate account to another person.
  6. You will be bound by the terms of this document for the entire period in which you access the IPLocate Website, hold current IPLocate Services, or hold IPLocate data.

API and database usage

Subject to the terms and conditions of this Agreement, we grant you a non-exclusive, non-transferable, limited license to use our Services for your own Internal Business Purposes.

This license applies to all Services, such as the IPLocate API and our paid database products; but not to the free database products, which are covered by a separate license as described in the relevant section.

We offer licenses for the IPLocate API and paid databases to cover redistribution, reselling, and other uses that fall outside of the scope of Internal Business Purposes. These licenses require an explicit written agreement with IPLocate, separate to this agreement. Contact [email protected] to discuss your use case.

Internal business use only

Internal Business Purposes means the use of our Services for content customization, fraud prevention, geographic reporting, and similar, provided that you do not:

  • Resell or redistribute the Services in any form.
  • Reveal, or cause or allow to be revealed, more than 1 percent of any paid IPLocate database to any outside party. You must take appropriate precautions and security measures to protect the data.
  • Use the Services as part of a public or paid API or similar service offering.

Examples of Internal Business Purposes include:

  • Using threat and privacy data to block a malicious client in your service or app.
  • Using geolocation data to make internal business decisions, such as redirecting a client from the US region to the US section of your website.
  • Enriching an internal analytics service or data lake, provided the data is not visible or exposed to employees outside of your organization. For example, enriching server logs with geolocation and threat data.

Additional restrictions

In addition to the restrictions above, WHOIS, ASN, and Abuse Contact information provided by IPLocate must be only be used for purposes related to cybersecurity, fraud prevention, network and infrastructure monitoring, internet research, and related activities.

WHOIS, ASN, and Abuse Contact information must not be used for advertising or marketing purposes or any related activity.

Things you can’t do

In using our Services, you can not:

  • Try to exploit, hack or reverse engineer our Services, our data, or any infrastructure operated by IPLocate.
  • Use our Services to disrupt other IPLocate Services or any other computer or service on the internet.

Free IPLocate database terms

We offer a range of free downloadable databases on IPLocate and GitHub.com. You may use our free downloadable databases for any purpose in accordance with the license.

The license for free databases is the Creative Commons Attribution-ShareAlike 4.0 International License.

Using the free databases requires attribution. You can satisfy this requirement by including a link to iplocate.io in your application or website.

Payment, refunds and plan changes

  1. You can sign up for an account without a credit card. Our free tier is really free.
  2. Refunds are handled in accordance with our Refund Policy.
  3. You can upgrade or downgrade your subscription at any time using our dashboard. If you upgrade, your new subscription will be effective immediately, and we will charge you the pro-rated difference immediately. If you downgrade, your new subscription will be effective immediately, and you will receive a pro-rata credit for the unused portion of your current billing period.
  4. If we can't process your subscription renewal payment, our payment processor will automatically retry. If we can't process your payment after a reasonable number of retries, your subscription will automatically be cancelled and your paid API or database access will immediately end.
  5. We reserve the right to change our pricing at any time. We usually exempt existing customers from price changes. However, we don't guarantee we will always do this. If your price will change, we will give you at least 30 days notice via email.
  6. We offer one-off purchases of “credits” to use with the IPLocate API. Credits do not expire. Credits are non-transferrable, non-refundable, and cannot be further exchanged once purchased.
  7. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.

Geolocation accuracy

IP address geolocation is inherently imprecise.

IP addresses refer to networks and devices, not specific people. We do not aim to provide geolocation data to identify any specific person or group of people.

We aim to provide geolocation data with accuracy to a given city, suburb, town, or postal code. The most precise accuracy radius covered by our data is 1 kilometer. Our geolocation data does not, and does not attempt to, provide accuracy to a specific street, house, or building.

Our data includes latitude and longitude data points. These are not precise measurements, even if they are given to multiple decimal places of accuracy, and should not be considered as such. The latitude and longitude data points usually correspond to the center of an identified city, suburb, town, or postal code, or a nearby feature like a public park.

You must not:

  • use our geolocation data to locate, or attempt to locate, any specific person or group of people
  • make any claims, or imply, or suggest, that the accuracy of geolocation data is greater than the accuracy we have described in these terms
  • make any claim or decision based on geolocation data that violates local law (for example, in some jurisdictions, it is illegal to deny insurance coverage to a person based solely on IP address geolocation data)

See also the Data accuracy section below.

Data accuracy

We update our databases regularly to ensure that we can provide up-to-date data through our services, and we use measures to verify the accuracy of the data provided. However, our data comprises hundreds of millions of data points collected from thousands of sources, and we cannot avoid all inaccuracies. As such, we make no guarantees to the accuracy of the data provided. IP addresses cannot always be accurately geolocated to precise locations.

Support

We have a support email address, [email protected], and we'll endeavour to answer all queries in a reasonable amount of time.

We don't offer guaranteed support response times or an SLA unless we have a separate agreement with you. In that case, the separate agreement will take precedence over these terms.

Downtime

From time-to-time, IPLocate Services may be unavailable due to network maintenance or outage - either of IPLocate or one of our server or network providers. If maintenance is planned, we will endeavour to give you as much prior notice as is reasonably possible to let you know that your IPLocate Services might be inaccessible. If an outage is unexpected, we'll try to keep you updated via our dashboard or e-mail, but please note that this isn't always possible.

Because of the inherent nature of internet services, we don't provide any compensation or credits for downtime or unavailability of the IPLocate Services - whether expected or unexpected. If you use IPLocate Services, you agree that you are not entitled to compensation of any kind for any period of time in which your IPLocate Services might be unavailable to you or others. We don't provide a Service Level Agreement (SLA) or guarantee on the uptime of IPLocate Services beyond what we've stated above.

Publicity

IPLocate may use your name, logo and other marks to identify you as a user of the Services on IPLocate's website, marketing materials and other publicity materials.

Violations of these Terms of Service

IPLocate reserves the right to suspend, cancel or terminate any of your IPLocate Services at any time for any reason.

If you violate these Terms of Service, we reserve the right to suspend or cancel any and/or all of your IPLocate Services, and/or ban your IPLocate accounts and/or IP addresses. You accept that you are not entitled to any compensation or credit if your Service is cancelled as a result of a violation of these Terms of Service, and we will not provide one.

If you use your IPLocate Services to commit a crime (based on the laws of Australia, the country you reside and/or the country in which your IPLocate Service operates), we will file a report with the relevant authorities.

Term and Cancellation

This agreement is in effect for the duration from when you begin using IPLocate Services, until either:

  1. You provide us with written notice to [email protected] that you would like to cancel your IPLocate user account, at which point we will delete all of your user account data. We will provide written confirmation when this has been completed, usually within 3 business days.
  2. We terminate your IPLocate user account as a result of a violation of this agreement.

Warranty and Liability

To the extent permitted by law, IPLocate Services are provided "as is," without any warranty. IPLocate will not be held liable for any form of loss relating to or arising from the use of IPLocate Services.