List of Service Providers
To support the delivery of our services, IPLocate Pty Ltd ("IPLocate", "we") uses third-party service providers, or "subprocessors," to process customer data.
What is a Sub-processor?
When IPLocate engages third party service providers in our capacity as a data processor for our users’ personal data, the General Data Protection Regulation (“GDPR”) and a number of other global privacy frameworks call these third-party service providers sub-processors. Sub-processors are service providers who have or potentially will have access to or process personal data that IPLocate processes for, and on behalf of, IPLocate’s users.
This page outlines the types of service providers, Sub-processors, and affiliates we utilize, where they are located, and a description of the work they carry out.
Due Diligence
Before engaging any service provider (including Sub-processors), we perform due diligence, including a vendor security assessment. Our service providers are subject to contract terms designed to ensure that these service providers process personal data only for the purposes of providing services to IPLocate and in accordance with our commitments to users and applicable data protection laws.
List of Service Providers
| Name | Data | Purpose of processing | Entity location |
| Amazon Web Services (AWS) | User data | Core cloud hosting and data storage for the IPLocate API and services. | United States, Australia |
| Cloudflare, Inc. | User data, visitor data | Content Delivery Network (CDN), Web Application Firewall (WAF), and DDoS protection. | United States |
| Postmark (AC PM LLC) | User data | Transactional email delivery (e.g., receipts, account notifications). | United States |
| Sentry | User data, visitor data | Error logging and application performance monitoring. | United States |
| Google LLC | User data, visitor data | Email, file storage, collaboration tools, and services to help protect our Sites (e.g. ReCAPTCHA) and to measure interactions on our Sites | United States |
| HubSpot Inc. | User data | Customer support, CRM, and contact form management. | United States |
| Help Scout PBC | Information included in the queries raised by the individuals contacting IPLocate support | Customer support and help desk services. | United States |
| Stripe, Inc. | User data | Payment processing for credit and debit card transactions. | United States |
| PayPal, Inc. | User data | Payment processing for PayPal transactions. | United States |